Thank you for shopping with us. We want you to have a smooth and worry-free experience. Please
read our Return and Refund Policy carefully before making a purchase
Returns
We accept returns under the following conditions:
Items with damage caused by the customer will not be accepted.
To start a return, contact us with your order number, name, and reason for return. Once approved,
we will guide you through the return process
Items must be returned within 7 days of delivery.
The product must be unused, unwashed, and in its original condition.
All tags and packaging must be intact.
Refunds
After we receive and inspect the returned item:
If approved, your refund will be processed within 5–10 business days.
Refunds will be issued to your original payment method.
Shipping charges are non-refundable.
If your return is rejected due to damage or missing packaging, we will notify you through email or
WhatsApp
Exchanges
We offer exchanges for:
Wrong size
Wrong item received
Defective or damaged item (proof required within 24 hours)
Exchanges depend on product availability. If the item is unavailable, you will receive a refund or
store credit.
Non-Returnable Items
- Items on sale or discount
- Customized or personalized products
- Items damaged due to misuse
Order Cancellation
You may cancel an order within 2 hours of placing it. After that, the order may already be processed
or shipped.
Need help? Contact Us
Email: support@zestwear.pk
WhatsApp: +92 330 2125443